Sunday, June 12, 2011

Anything can happen if you let it

Anything can happen if you let it. This is one of the catch phrases of Mary Poppins the musical (and not the film). It is a reminder that we do need to let things happen, and be proactive about change, and not get in the way of developments. We also have to let others change and develop in a work place and not be the ones who are the blocks to innovation, collaboration and change.

Anything can happen if you let it – so how about we let innovation, collaboration and change happen, and work hard to make sure that they do. Mary Poppins and Bert are not passive in the destiny. Bert is consistently cheerful, and is working at a range of jobs to make a living, and he is open to the wonder, surprise and joy that Mary Poppins brings with her. May has a tough love approach and won’t let people get away with bad behaviour, kind of like appropriate management in a work place, but she also has imagination, joy, hard work and perseverance which are good work practices for all of us.

Who would have thought going to see Mary Poppins would inspire such thoughts? I was also reminded by a talk I heard at Information online a couple of years ago, by Liz Lawton where she used Mary Poppins as an example of incentives (spoonful of sugar makes the medicine go down). I also really enjoyed seeing Mary Poppins as a musical with all the layers of darkness and joy which it has.

As an aside the customer service at The Capitol was excellent. Staff were seeking out eye contact with customers and were being proactively helpful. They looked like they enjoyed their work. Even when some customers proved a little difficult there was no negative body language or eye rolling. The staff continued to provide positive, polite and professional customer service.

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