Conducting the Reference Interview: Third Edition by Catherine Sheldrick Ross
My rating: 5 of 5 stars
This is a pacy and engaging read. It is also a very useful reminder of the value of an effective reference interview. The authors bring together research which highlight the importance of a reference interview to finding out exactly what the person is seeking help to find. There are also sections on online or telephone reference interviews. This is a practical book which could also be used for training.
Some of the research which is described in this books shows how little some staff actually listen to the people seeking help, and this information helps show the value of a well done reference interview.
I really enjoyed reading this book.
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