The Feminist Reference Desk: Concepts, Critiques, and Conversations by Maria T. AccardiMy rating: 4 of 5 stars
This provides an interesting way of looking at reference and information services. I liked the point about allowing space for silence in a reference interview, even if that is not always practical because of work pressures. It was a useful reminder that for some people asking for assistance is not easy. They will not have formulated what they want to ask, and they will need space and time to be able to answer your questions so that you can help them. Culturally there may need to be a discussion for context, and there needs to be space (and time) to be able to do this. This may need a different approach to some service, but that would enable it to be provided with equity, and and this can be really important for all service provision. It also highlighted that the 'reference interview is a conversation, a dialectical exchange between two people with an exchange of ideas and information with the goal of meeting the information need' p53.
There are many useful references which will lead to further reading. It is another excellent publication by Library Juice.
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